the official independent expert in settling complaints between consumers and businesses providing financial services
complained to your bank, insurance company or finance firm – but still not happy?
look at the answers to the questions consumers ask us the most (FAQs)
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established by Parliament in 2001 ...
... as the official independent expert in settling financial complaints – with the power to put things right
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ombudsman news
our regular newsletter for people in the financial services and consumer advice sectors – providing news, recent case studies and feedback from the ombudsman service