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useful links

before we get involved FAQs on this topic:

information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

how we decide cases

complaint outcomes

how often do you find in favour of the business rather than the consumer?

We publish a range of complaints data about the cases referred to the ombudsman service – showing the number we receive and the proportion we uphold.