information for businesses covered by the ombudsman service
This section answers a number of frequently-asked questions (FAQs) about:
how we award redress
basis of compensation
on what basis am I expected to pay compensation to the consumer, if you uphold a complaint against me?
distress and inconvenience
what if a consumer claims for distress and inconvenience?
fines and penalties
how much is the average fine against a business, if you uphold a complaint against it?
interest rates on ombudsman awards
when and how does the ombudsman add interest to compensation awarded to consumers?