The power to settle financial complaints.
The power to settle financial complaints.
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
7 December 2004
chief ombudsman, Walter Merricks' speech to Council of Mortgage Lenders
2 December 2004
- including progress on separate consultation on how ombudsman and FSA interact
(see paragraphs 20 to 25 of Minister's statement)
24 November 2004
banking "termination" issues, aspects of insurance fraud and investment case studies ...
[issue 41 - PDF version - opens in new window]
3 November 2004
see the winning entries
27 October 2004
27 October 2004
banks’ right of "set off", mortgage endowment time limits, and "any occupation" ...
[issue 40 - PDF version - opens in new window]
7 October 2004
following her appointment as director of the NHS Confederation's Foundation Trust Network
4 October 2004
29 September 2004
ombudsman publishes new booklet for firms (an introduction to the Financial Ombudsman Service - PDF version)
21 September 2004
- and amended rules - making it possible for National Savings & Investments (NS&I) to join ombudsman voluntary jurisdiction
8 September 2004
[click here for more details about our board]
6 September 2004
Walter Merricks, chief ombudsman, put forward the case at lectures sponsored by FSA and London Metropolitan University
2 September 2004
whole-of-life plans, commercial insurance and customers in financial difficulties
[issue 39 - PDF version opens in new window]
18 August 2004
Department of Trade & Industry (DTI) announces new system for resolving consumer credit disputes - with Financial Ombudsman Service as the independent complaints body
30 July 2004
direct debits, MVAs and "keys in cars" (again)
[issue 38 - PDF version opens in new window]
26 July 2004
report by Professor Kempson from Bristol University's Personal Finance Research Centre
12 July 2004
latest venues from Plymouth to Carlisle
8 July 2004
Walter Merricks, chief ombudsman, takes "Achievement Award"
2 July 2004
FSA and ombudsman look at improved procedures
[joint news release][consultation paper]
29 June 2004
24 June 2004
21 June 2004
"keys in car" motor insurance disputes, complaints about discrimination, and redress for "loss of investment opportunity"
[issue 37 - PDF version opens in new window]
10 May 2004
29 April 2004
"jurisdiction" issues on banking complaints; disputes where insurers alter policy terms; and mortgage endowment compensation in complex cases
[issue 36 - PDF version opens in new window]
26 April 2004
ombudsman to hold conferences on mortgage endowment complaints-handling - aimed at smaller firms
25 March 2004
11 March 2004
disputes about personal possessions insurance, extended mortgage terms and mortgage endowment compensation in complex situations
[issue 35 - PDF version opens in new window]
2 March 2004
information on current vacancies and career benefits at the Financial Ombudsman Service
2 February 2004
26 January 2004
find out more about our aims & values
16 January 2004
cheques, high-income bonds and unoccupied properties
[issue 34 - PDF version opens in new window]
9 January 2004