archived speeches

London, April 2010

speech: Tony Boorman, principal ombudsman, speaks at the Association of Travel Insurance Intermediaries’ annual conference

London, April 2010

speech: Tony Boorman, principal ombudsman, speaks at the British Bankers Association's complaints seminar

London, November 2009

speech: Tony Boorman, decisions director and principal ombudsman, speaks at the Future of Retail Banking annual conference

London, May 2009

speech: Tony Boorman, decisions director and principal ombudsman, speaks at ABI complaints seminar

London, April 2009

speech: David Thomas, principal ombudsman and corporate director, speaks at complaints seminar held by the British Bankers' Association (BBA)

London, February 2009

speech: Tony Boorman, principal ombudsman, at the BBA's seminar on payment protection insurance

London, November 2008

speech: David Thomas, principal ombudsman, explains the ombudsman service's position in relation to the FSA's "retail distribution review"

London, November 2008

speech: Tony Boorman, principal ombudsman, at the ABI complaints-management seminar

London, October 2008

speech: Walter Merricks, chief ombudsman, at the British Bankers' Association's seminar on the future of retail banking regulation

South Africa, October 2008

speech: Walter Merricks, chief ombudsman, speaks on the fifth anniversary of the South African ombud for financial services providers

London, March 2008

speech: Tony Boorman, decisions director and principal ombudsman, at the Council of Mortgage Lenders’ seminar

London, November 2007

speech: Tony Boorman, decisions director and principal ombudsman, at the ABI's complaint management seminar

Cambridge, August 2007

speech: Walter Merricks, chief ombudsman, at the FSA's summer school

London, July 2007

speech: Sir Christopher Kelly, chairman, talks about "myths and truths" at the Association of Finance Brokers (AFB) annual dinner

London, April 2007

speech: Walter Merricks, chief ombudsman, at the FSA's conference on the move towards more principle-based regulation

London, March 2007

speech: Walter Merricks, chief ombudsman, to the Consumer Action Network

London, January 2007

speech: Walter Merricks, chief ombudsman, to members of the PEP and ISA Managers' Association

London, November 2006

speech: Walter Merricks, chief ombudsman, at the Financial Services Research Forum

London, May 2006

speech: Walter Merricks, chief ombudsman, at the launch event for the Consumer Credit Act 2006

London, November 2005

speech: Chris Kelly, chairman, at the Association of IFAs annual dinner

Cambridge, August 2005

speech: Walter Merricks, chief ombudsman, at the FSA summer school

Manchester, April 2005

speech: Tony Boorman, principal ombudsman and decisions director, at the British Insurance Brokers' annual conference

London, December 2004

speech: Walter Merricks, chief ombudsman, at the annual conference of the Council of Mortgage Lenders

London, October 2004

speech: Walter Merricks, chief ombudsman, at debate sponsored by FSA and London Metropolitan University - "is the ombudsman fair and reasonable?"

London, December 2003

speech: Walter Merricks, chief ombudsman, at the annual conference of the Council of Mortgage Lenders

London, November 2003

speech: Walter Merricks, chief ombudsman, at the APCIMS annual conference

London, June 2003

speech: Walter Merricks, chief ombudsman, to the Worshipful Company of Insurers

Cardiff, October 2002

speech: Walter Merricks, chief ombudsman, to the Cardiff Faculty of Law

Bournemouth, May 2002

speech: Walter Merricks, chief ombudsman at the Building Societies Association annual conference

London, March 2002

seminar: "the Financial Ombudsman Service - form and function in a new statutory dispute resolver" [programme PDF opens in new window]

London, July 2001

speech: Walter Merricks, chief ombudsman, at the Institute of Actuaries AGM - "what does the public expect of actuaries?" [PDF opens in new window]

London, June 2001

speech: Walter Merricks, chief ombudsman, talks about "the financial ombudsman service" at Chantrey Vellacott DFK's financial regulation industry group

Warwick, May 2001

speech: Walter Merricks, chief ombudsman, talks about "lessons from merging the financial ombudsman schemes" at the annual conference of the British and Irish Association of Ombudsmen