ombudsman news

ombudsman news - issue 87

29 July 2010

• insurance case studies involving travel or holidays;
• cases where a bank incorrectly credits an account with money meant for someone else;
• a snapshot of our complaint figures for the first quarter of this financial year; and 
• Natalie Ceeney, chief executive and chief ombudsman, on the information and insight to be gleaned from customer complaints.    
  

[issue 87 - PDF version opens in new window]

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ombudsman news is our regular newsletter for people interested in financial complaints – and how to settle or prevent them. It provides news, recent case studies and feedback from the ombudsman service.

It gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure. The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.

For more information about the ombudsman approach, please contact our technical advice desk on 020 7964 1400.